Throughout their lifetime, the average person spends five years waiting in lines and queues. More specifically, they are put on hold for a total of 43 days listening to the lovely, but oh so irritating, music whilst waiting on the phone. This isn’t exactly what you would call a ‘good Customer Experience’. Time to do something about it and alleviate …
Measure the satisfaction of your customers by asking them 3 simple questions. It may sound too good to be true, but it is perfectly possible! Question 1: How well did we solve your problem? This is where it all starts, as long as you’re unable to fulfill the needs of your customer, your customer will never really be satisfied. That …
Continuous customer feedback is the next big trend to adopt this year and it tops the list of metrics that most companies are missing out on. Are you tired of filling in 20-minute surveys which claim to ‘only take a minute of your time’? After half a year of silence how are you supposed to remember your experience? If this sounds like …